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How We Handle Your Privacy

We keep your account details, deposit history and personal information protected under clear, straightforward rules.

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REACH OUR TEAM

Contact Us About Your Privacy

We answer privacy questions and data requests through multiple channels. Send a message to our support team, use the in-lobby help menu, or email us directly—we aim to respond within 24 hours…

Live Chat Open the chat widget in the bottom right of your account. We respond during lobby hours, seven days a week.
Email Support Send a privacy question to our data team. Include your account username and we'll reply with full details.
In-Account Help Go to Settings, then Support, then Privacy & Data. Submit your request and track its status in real time.
DATA SECURITY

How We Protect What You Share

Every piece of your account is guarded by industry-standard encryption and access controls. We separate payment data from game activity, limit staff access to what they genuinely need, and audit our systems…

Encryption

All account logins, deposits and withdrawals use SSL encryption. Your passwords are hashed, never stored in plain text.

Account Verification

We confirm your identity during withdrawal by checking your registered phone number and email. If unusual activity appears, we contact you immediately.

Payment Data Isolation

DANA, OVO, GoPay and QRIS details are stored separately from your game history and never shared between systems.

Staff Access Control

Only authorized support staff can view your account. Each access is logged and reviewed. Customer service never asks for your password.

Data Retention

We keep transaction records for seven years as required by local payment regulations. Account balances and game history are retained while your account is active.

Change Requests

You can update your email, phone or personal details anytime through Settings. Contact support to delete your account and associated data where local law permits.

Privacy Questions We Hear Often

When you request account closure, we securely delete your personal details within 30 days, except transaction records required by payment law. These are kept for seven years in encrypted storage, separate from your login credentials and profile.

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) to process your deposits and withdrawals. We never sell your information to marketers or other companies. Depends on local law for any other exceptions.

Open your account, go to Settings > Privacy & Data > View My Information. You'll see your name, email, phone, deposit history and game activity. For a complete export, contact our support team via live chat or email.

We use cookies to keep you logged in and to remember your lobby language and game preferences. Where local law permits, we also use them to improve site speed and detect fraud. You can disable non-essential cookies in your browser settings.

Change your password immediately. Contact our support team within 24 hours with details. We'll review your account activity, flag unusual withdrawals and, if fraud is confirmed, help reverse unauthorized transactions.

Transaction records are kept for seven years per local payment law. Your recent deposit and withdrawal history is visible in your account dashboard. Older records can be requested through support.

Never. Our support team never asks for your password. If you forgot it, use the 'Reset Password' link on login. We'll send a secure reset code to your registered email address only.